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Terms of Use

Effective date: 11 April 2026 · Last updated: 11 March 2026

Welcome to PlayoPuff's website. These Terms of Use ("Terms") govern your access to and use of the PlayoPuff website and related services (collectively, the "Service").

Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

1. Definitions

In these Terms, the following definitions apply:

"Clinician User" means a speech pathologist or other appropriately qualified clinician using the Service for professional purposes.

"Content" refers to all text, images, videos, audio files, information, data, and other materials that are uploaded, published, displayed, or made available on the Service.

"Lifetime Period" means the period during which we continue to make the Service (or the relevant Lifetime Plan service offering) available to users generally, and does not refer to any individual user's lifetime.

"Patient" means an individual (including a child) who interacts with games or activities through the Service during a session facilitated by a Clinician User.

"PlayoPuff", "we", "us", or "our" refers to PlayoPuff, the owner and operator of the Service.

"User", "you", or "your" refers to any individual accessing or using the Service.

"User Content" refers to Content that a User uploads, publishes, or makes available on the Service.

2. Account Registration

2.1
While account creation is not mandatory to access basic features, creating an account with PlayoPuff provides access to additional features and service options.
2.2
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
2.3
You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
2.4
We reserve the right, in our sole discretion, to refuse service, terminate accounts, or remove or edit content.

3. Subscription Plans and Payments

3.1
PlayoPuff offers various subscription plans. Details about the features included in each plan are available on our website.
3.2
By subscribing to a paid plan, you agree to pay all fees applicable to the plan you select.
3.3
All payments are processed securely through Stripe. PlayoPuff does not store your payment information.
3.4
Subscription fees are billed in advance and are non-refundable except as expressly stated in these Terms or as required by Australian Consumer Law.
3.5
You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the paid features until the end of your current billing period.
3.6
We reserve the right to change our subscription fees upon reasonable notice. Any fee changes will take effect at the start of the next billing cycle after the date of the price change announcement.

4. Lifetime Plan

4.1
If we offer and you purchase a Lifetime Plan, we will provide you with access to the Service features included in that Lifetime Plan for the Lifetime Period.
4.2
A Lifetime Plan grants access only to the Service and features expressly included in the Lifetime Plan at the time of purchase (or as described at checkout). We may add, remove or modify features, Content libraries, games, integrations, or functionality from time to time. Access to new or premium features introduced after your purchase may require an additional fee or a different plan.
4.3
We may, at any time, suspend, discontinue or permanently stop (a) the Service as a whole; or (b) any feature, Content category, game, library, integration, or part of the Service (each a "Discontinuation Event"). If a Discontinuation Event occurs, your Lifetime Plan will continue only to the extent the relevant parts of the Service remain available. If the Service (or the Lifetime Plan offering) is discontinued, your Lifetime Plan access will end.
4.4
If we permanently discontinue the Service (or the Lifetime Plan offering), we will use reasonable efforts to provide advance notice where practical (for example, by email and/or in-product notice). We may also, at our discretion, offer transition support such as: (a) a reasonable period of continued access prior to shutdown; and/or (b) the ability to export or download certain data or materials that you have lawfully uploaded or created in the Service, subject to technical, legal, and operational constraints.
4.5
The Lifetime Plan is generally a one-time fee and is non-refundable except where required by law (including the Australian Consumer Law). If we permanently discontinue the Service (or the Lifetime Plan offering), we will provide any remedy required by applicable law. Where no remedy is required by law, we may (acting reasonably) offer a goodwill remedy, such as a pro-rata refund or service credit (where available and usable), taking into account the time since purchase, the price paid, and benefits already received.
4.6
Nothing in this section limits our rights to suspend or terminate access under these Terms for breach or misuse. If your access is terminated due to your breach, you will not be entitled to any refund to the extent permitted by law.

5. Account Sharing and Single-User Accounts

5.1
Unless your subscription or plan expressly states otherwise (for example, an organisation plan with multiple seats), each account is issued to, and may be used by, one person only.
5.2
You must not share your account credentials with any other person, or allow any other person to access or use your account. This includes colleagues, assistants, students, contractors, friends or family members.
5.3
The Service may be used by Clinician Users to facilitate supervised sessions with Patients, including children. A Patient's interaction with games during a supervised session does not constitute account sharing, provided the Clinician User remains in control of the session and does not provide the Patient with independent access, ongoing logins, or credentials.
5.4
Account sharing includes (without limitation): (a) providing your password or other access credential to another person; (b) permitting another person to log in as you (even if supervised); (c) using one set of credentials for multiple individuals; (d) disguising the true user to circumvent user/seat limits; or (e) patterns consistent with multiple individuals using the same account.
5.5
You must keep your login credentials confidential, use reasonable security practices, and notify us promptly at support@playopuff.com if you suspect unauthorised use or compromise of your account. We may require you to reset credentials or take other reasonable steps (such as enabling multi-factor authentication) to secure your account.
5.6
To protect the Service and enforce these Terms, we may monitor and analyse account activity and access patterns (for example, login timestamps, session duration, device/browser identifiers and IP address/approximate location), acting reasonably and proportionately.

6. Enforcement, Reminders, Suspension and Termination

6.1
We may monitor use of the Service and investigate suspected breaches of these Terms (including suspected account sharing or misuse), acting reasonably and proportionately.
6.2

If we reasonably believe you have breached these Terms, we may take one or more actions (in our discretion and proportionate to the breach):

  1. issue a written reminder;
  2. require remediation steps (including password reset, enabling multi-factor authentication (MFA), removing unauthorised users, or purchasing additional seats);
  3. limit, restrict or suspend access to some or all features;
  4. temporarily suspend your account pending investigation; and/or
  5. permanently suspend or terminate your account and access to the Service.
6.3

Except where immediate action is required under clause 6.4, we will generally apply the following process before permanently terminating an account for breach:

  1. We will send a written reminder describing the suspected breach and the steps required to remedy it. You must remedy the breach within 5 business days of the notice (or a longer period stated in the notice).
  2. If the breach remains unremedied after the reminder, or if you commit the same or a substantially similar breach again within 12 months of a reminder, we may permanently suspend or terminate your account without further notice.
6.4

We may suspend or terminate immediately (with or without notice) if we reasonably believe:

  1. the breach poses a risk of harm to Patients (including children), other users, or the public;
  2. the breach involves fraud, unlawful activity, attempted unauthorised access, or security compromise;
  3. continued access could damage the Service, infringe intellectual property, or expose PlayoPuff or others to material legal, reputational, or security risk; or
  4. we are required to do so by law or a regulator.
6.5
Where we suspend or terminate your access due to your breach (including account sharing or failure to remedy after notices), you acknowledge that, to the extent permitted by law, you are not entitled to any refund of prepaid fees (including any unused subscription period or any Lifetime Plan fee). Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement.
6.6
If you believe an enforcement action was taken in error, you may submit an appeal to support@playopuff.com within 10 business days of the notice of suspension/termination, providing any relevant information. We will review and respond within a reasonable time.

7. User Content

7.1
Our Service allows you to create and store private User Content. You retain all ownership rights to your User Content.
7.2
By uploading User Content to the Service, you grant PlayoPuff a non-exclusive, worldwide, royalty-free licence to use, store, and process your User Content solely for the purpose of providing and improving the Service.
7.3

You represent and warrant that:

  1. You own or have the necessary rights to your User Content and have the right to grant the license described above.
  2. Your User Content does not violate the privacy rights, publicity rights, copyright, contractual rights, intellectual property rights, or any other rights of any person or entity.
7.4
You are solely responsible for your User Content and the consequences of uploading it to the Service.

8. Prohibited Conduct

You agree not to:

8.1
Use the Service for any illegal purpose or in violation of any local, state or territory, national or international law.
8.2
Violate or infringe upon the rights of others, including intellectual property rights.
8.3
Attempt to circumvent, disable, or interfere with security-related features of the Service or features that prevent or restrict use or copying of any Content.
8.4
Attempt to gain unauthorised access to the Service, user accounts, computer systems, or networks connected to the Service.
8.5
Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.
8.6
Use automated scripts, bots, or other software to access or scrape data from the Service.

9. Intellectual Property Rights

9.1
The Service and its original Content (excluding User Content) are and will remain the exclusive property of PlayoPuff and its licensors.
9.2
The Service contains proprietary and confidential information that is protected by applicable intellectual property laws and other laws.
9.3
You may not use, copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any Content from the Service for any purpose without the prior written consent of PlayoPuff or the respective licensors of the Content.

10. Privacy

10.1
Your privacy is important to us. Our Privacy Policy, available at https://playopuff.com/privacy, is incorporated into these Terms by reference and explains how we collect, use, and disclose information about you.
10.2
By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

11. Disclaimer of Warranties

11.1
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
11.2
NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY CONSUMER GUARANTEE, RIGHT OR REMEDY CONFERRED ON YOU BY THE AUSTRALIAN CONSUMER LAW OR ANY OTHER APPLICABLE LAW THAT CANNOT BE EXCLUDED, RESTRICTED, OR MODIFIED BY AGREEMENT.
11.3

To the fullest extent permitted by law, PlayoPuff disclaims all warranties, express or implied, including:

  1. That the Service will function uninterrupted, secure, or available at any particular time or location.
  2. That any errors or defects will be corrected.
  3. That the Service is free of viruses or other harmful components.
  4. Regarding the accuracy, reliability, or completeness of any information provided through the Service.

12. Limitation of Liability

12.1
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLAYOPUFF, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.
12.2
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, PLAYOPUFF'S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO PLAYOPUFF IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM OR (B) AUD $100.
12.3
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnity

You agree to defend, indemnify, and hold harmless PlayoPuff, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Content, or your violation of any rights of another.

14. Termination

14.1
Subject to clause 6, we may terminate or suspend your account and access to the Service immediately, without prior notice or liability, including, without limitation, if you breach these Terms.
14.2
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or delete your account by contacting us at support@playopuff.com.
14.3
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Data Deletion

15.1
You may request deletion of your personal data by deleting your account or by sending an email request to support@playopuff.com. Upon account deletion, we will delete or anonymise your personal data in accordance with our data retention policies and applicable law.
15.2
Certain information may be retained in our backup systems or as required by law.

16. Changes to Terms

16.1
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined by us in good faith at our reasonable discretion.
16.2
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorised to use the Service.

17. Governing Law and Dispute Resolution

17.1
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
17.2
Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located within New South Wales, Australia.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PlayoPuff regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

20. Third-Party Services

20.1
The Service may contain links to third-party websites or services that are not owned or controlled by PlayoPuff.
20.2
PlayoPuff has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that PlayoPuff shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
20.3
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

21. Force Majeure

PlayoPuff shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, labor disputes, or other events beyond our reasonable control.

22. Feedback

Any feedback, comments, suggestions, ideas, or other information provided by you to us regarding the Service shall be deemed non-confidential, and PlayoPuff shall be free to use such information on an unrestricted basis without any compensation to you.

23. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@playopuff.com

These Terms were last updated in March 2026 and reflect our practices at the time of publication.